at Veneum we strongly believe in products quality and effectiveness and want you to be fully satisfied with the purchases you make from us.
Veneum can and will accept returns of products purchased directly from Veneum (online or over the phone) and in accordance with the restrictions below. Although we strive to minimize process times, refunds may take over one week to process once we receive all required information and/or product(s).
Please note that we may not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
POLICY RESTRICTIONS (Applicable to all returns)
1. To be considered for a refund, the return must be requested within 14 days of purchasing date. Once the return is approved, the item must be shipped within 7 days. In all cases, refunds will be made ONLY to the credit card used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
2. Shipping costs are non-refundable.
3. Dietary Supplement refund requests will only be considered if the respective dietary supplement is unused, unopened, and in the original packaging.
9. Other Items – All other items must be unopened and unused to be considered for a refund.
10. A restocking fee will be charged for all returned items; this will be deducted from the total refund/store credit being issued:
– $8.00 restocking fee for returned supplements
UNITED STATES POLICY RESTRICTIONS
• Return labels will only be provided for Domestic orders if contacted within 14 days of delivery. Orders outside of this time frame will not be issued a return label, and are only eligible for store credit.
• If a return label is provided by Veneum, the label is only applicable for the original packing (e.g., box or packet) that the ordered products arrived in. If the original packing has been discarded, please consult with a USPS associate at your post office to match the return packaging to avoid additional shipping fees that are non-refundable or reimbursed by Veneum.
• Return labels must be used within 7 days of the issue date. If the product is sent back after this period, it will only be considered for Veneum store credit.
INTERNATIONAL POLICY RESTRICTIONS (Applicable to returns originating outside of the USA)
• Returns that originate from outside the continental United States will not have return slips sent for the respective merchandise.
• Purchaser is responsible for procuring shipment and for the merchandise arriving at Veneum facilities.
• All items must be sent back within 21 days of delivery.
• The return tracking information must be provided and the packing slip included for the return to be processed.